Information We Collect

When you use Fonotech's flower delivery services, we collect information that helps us process your orders and improve your experience. This includes personal details you provide when placing orders—your name, delivery address, phone number, and payment information.

We also gather technical information automatically when you visit our website, such as your IP address, browser type, and which pages you visit. This helps us understand how people use our site and identify any technical issues that might affect your ordering experience.

How We Use Your Information

Your information serves specific purposes in our flower delivery operations. We use your contact details to confirm orders, provide delivery updates, and handle any questions about your floral arrangements. Your delivery addresses ensure our team reaches the right locations with fresh flowers.

Payment information goes directly to secure payment processors—we don't store complete card details on our servers. We might use your email to send order confirmations and occasionally share information about seasonal flower collections or special delivery offers, but only if you've agreed to receive these updates.

Technical data helps us improve our website's performance and identify which flower arrangements are most popular, allowing us to maintain better inventory and serve customers more effectively across Bangladesh's diverse regions.

Information Sharing and Disclosure

We share your information with specific parties who help us deliver flowers to your recipients. Our delivery partners receive necessary address and contact information to ensure successful flower deliveries. Payment processors handle transaction data through encrypted channels.

Local flower suppliers might receive basic order details to prepare your arrangements, but they're contractually obligated to protect your privacy. We only share information that's directly relevant to fulfilling your flower orders.

In rare cases, we might disclose information if required by Bangladesh law enforcement or legal proceedings, but we'll notify you whenever legally possible about such requests.

Data Security and Protection

We protect your information using industry-standard security measures. Our website uses SSL encryption for all data transmission, meaning your personal and payment details are scrambled during transfer between your device and our servers.

Our team follows strict protocols for handling customer information. Access is limited to employees who need specific data to process your orders or provide customer support. We regularly update our security systems and monitor for any unusual activity.

While we implement strong security measures, no online system is completely immune to risks. We continuously work to strengthen our protections, but we also encourage you to use strong passwords and monitor your accounts for any unexpected activity.

Your Rights and Choices

You have several rights regarding your personal information with Fonotech. You can request to see what information we've collected about you, ask us to correct any inaccuracies, or request deletion of your data when it's no longer needed for legitimate business purposes.

If you've agreed to receive marketing emails about new flower collections or seasonal offerings, you can unsubscribe at any time using the link in those emails or by contacting us directly. This won't affect order confirmations and delivery updates, which are necessary for our service.

You can also request that we limit how we process your information or ask for a copy of your data in a portable format. We aim to respond to these requests within 30 days, though complex requests might take longer.

Data Retention and Deletion

We keep your information only as long as necessary to provide our flower delivery services and meet legal requirements. Order information is typically retained for several years to handle potential returns, warranty issues, or accounting requirements under Bangladesh business law.

Marketing preferences and general customer information are kept until you request deletion or stop using our services for an extended period. Technical website data is usually deleted or anonymized within two years unless needed for security purposes.

When we delete your information, we remove it from active systems and ensure it can't be recovered. Some data might remain in backup systems for a limited time, but these backups are also eventually deleted through our standard procedures.

International Data Transfers

Fonotech primarily operates within Bangladesh, and most of your data stays within the country. However, some technical services we use—like payment processing or website hosting—might involve servers located in other countries with strong data protection laws.

When information does cross borders, we ensure these transfers comply with applicable privacy laws and that recipient organizations provide adequate protection for your data. We use standard contractual clauses and other legal mechanisms to maintain your privacy rights.

Children's Privacy

Our flower delivery services aren't specifically designed for children under 16, and we don't knowingly collect personal information from minors without parental consent. If you're under 16 and want to order flowers, please have a parent or guardian place the order on your behalf.

If we discover we've collected information from a child without proper consent, we'll delete that information promptly. Parents can contact us if they believe their child has provided personal information through our website.

Changes to This Privacy Policy

We may update this privacy policy occasionally to reflect changes in our services, legal requirements, or privacy practices. When we make significant changes, we'll notify you through email or a prominent notice on our website before the changes take effect.

Minor updates that don't affect how we handle your information might be made without specific notification, but we'll always update the "last modified" date at the bottom of this policy. We encourage you to review this policy periodically to stay informed about how we protect your privacy.