Your Journey With Us
From your first call to long-term success, we're here every step of the way. Here's exactly what happens when you choose Fonotech for your flower delivery needs.
Getting Started Together
Your first conversation with us is never rushed. We know choosing a flower delivery partner for your business or special occasions can feel overwhelming, especially when you're trying to make the right impression.
During our initial consultation, we sit down with you (virtually or in person) and really listen. What kind of arrangements are you envisioning? What's your timeline? What's your budget reality? We ask these questions because we've learned that the best partnerships start with honest conversations.
- No-pressure consultation where you set the pace
- Clear pricing discussion upfront - no surprises later
- Portfolio review of similar arrangements we've created
- Timeline planning that works with your schedule
- Direct contact with your dedicated coordinator
By the end of our first meeting, you'll know exactly what to expect from us, and we'll understand exactly what success looks like for your project.
Clear Communication Every Step
Once we're working together, you'll never wonder what's happening with your order. We learned early on that most delivery disappointments come from poor communication, not poor flowers.
Order Confirmation
Within 2 hours of your order, you'll receive detailed confirmation with photos of similar arrangements and exact delivery timing.
Preparation Updates
The day before delivery, we send you photos of your actual arrangement being prepared, so you know exactly what's coming.
Delivery Tracking
Real-time updates when your flowers are out for delivery, including estimated arrival times and driver contact information.
We use WhatsApp, email, or phone calls - whatever works best for you. Our clients tell us they appreciate knowing what's happening without having to ask.
Beyond Delivery Support
Your relationship with us doesn't end when the flowers arrive. We've built our reputation on being there when you need us, which sometimes means helping with things that go beyond just flower delivery.
Maybe the recipient wasn't home and you need to coordinate a new delivery time. Maybe you loved the arrangement so much you want to set up monthly deliveries. Or maybe you're planning a larger event and need to discuss bulk arrangements.
Same-Day Support
Any delivery day issues are handled immediately with direct coordinator contact
Follow-Up Check
We call within a week to make sure everything met your expectations
Future Planning
Discussion about upcoming occasions and potential repeat service needs
Many of our clients become long-term partners because we make it easy to work with us repeatedly. We keep notes on your preferences, remember important dates, and often suggest arrangements based on what's worked well for you before.
Start Your Journey"I've been handling client relationships for three years now, and what I love most is when someone calls me directly because they trust our process. That trust doesn't happen overnight - it comes from consistently doing what we say we'll do."